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My Role
Worked as a UX designer with some of
my friends in lockdown
Platforms & Tools Used
Figma - Design, Prototyping &
Brainstorming
Duration
1 week
OVERVIEW
Aarogya Setu is a mobile application used to provide essential
health services with the people of India in our combined fight against COVID-19.
It is used for reaching out to and informing the users regarding risks,
best practices and relevant advisories pertaining to the containment of COVID-19.
GOALS
But recently Indian government has planned to launch vaccination process initiative
throughout country in phases and existing app
lacks that feature in accessible manner.
So we planned to launch out that interaction in an intuitive and seamless manner,
as a part of our design challenge shared by team from TATA Consultancies.
UNDERSTANDING USER's NEED
To proceed in accordance with it, we need answers to questions like -
Who is getting vaccinated?
How the vaccination can benefits to maximum people?
What should be the the functionality of the App?
Is existing App has some paint points or accessibility issue?
So to carry out our design challenge within 1 week time I breakdown my process into several
stages and tried to gather as much possible information within appropriate possible approach
01. UNDERSTANDING WHO? - Target Audience Personas
As per Government -
Frontline workers
2 crore frontline workers including municipal corporation staffers, police officers,
and armed forces personnel would be immunised first against the coronavirus.
Senior citizens
26 crore senior citizens, above 50, falling within the high-risk category age group,
are those who would be given the COVID-19 vaccine in the initial phase.
Special category people
Those below 50 years of age with co-morbidities and require other
specialised care would also be given the vaccine dose in the initial phase.
Keeping above priority in mind we worked out on two kind of personas to understand
user pain points and goals.
02. UNDERSTANDING HOW? - Analysing User Needs with Ecosystem Map
Ecosystem map helps us to understand user needs and challenges they face in the realtime environment
and give us a way to get empathised with them in order to bring productive experience.
03. UNDERSTANDING WHAT? - Functionality (Information Architecture)
After going through insights I gathered online and some information I got through some of
my relatives and friends to work on personas. I started working around the grouping of features available on
existing app and how the flow and can be made efficient and that can also accommodate future functionality
Through Information Architecture I got high level view of task flows
and navigation keeping in mind that we meet our functionality goals.
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LET's DesIGN
The approach was quite clear after IA flow and understanding user pain points
and then I worked around hi-fidelity wireframes.
Due to time constraint as it was a design challenge
we mostly focussed on the priority of vaccine details functionality to users
and some of the screens enhancement to keep the existing app experience intact
but with optimised version.
01. HOME SCREEN
02. NEWS SCREEN
04. CHECK STATUS SCREEN
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03. COWIN SCREEN
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05. PROFILE SCREEN
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VACCINE STATUS FLOW - (IF ALREADY VACCINATED)
1.
Check Vaccine related details using Cowin Tab from bottom navigation.
2.
Now you can make a choice
based on your situation
wether you are vaccinated or
not.
3.
If you are already vaccinated,
then based on your certificate
number your details will be
validated.
VACCINE STATUS FLOW - (IF YOU ARE NOT VACCINATED)
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1.
Fill the form details with
your address to find nearby
vaccine centres.
2.
Enter your personal details
to verify your national identity.
3.
Review your vaccine related details before confirming your application.
4.
Get your status update with QR code for centre verification along with emergency number for any modification.
OUTCOMES
I presented the flow along with prototype
and it was very well appreciated along with some constructive feedback
to save some user time while booking an appointment.
I was able to cross first round but didn't made it to finals but it was good learning
within week time design approach.
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